Privacy Policy

Updated on July 21, 2025

Definitions

This privacy policy ("Policy") applies to all current and future products and services offered by MedBoardTutors ("we," "us," "our," or "Company") through our website and tutoring services (collectively, the "Service"). "Users" means any person or entity subscribing to and/or using the Service, including medical students, residents, physicians, and educational institutions.

"Personal Information" refers to personally identifiable information, including your full name, mailing address, email address, telephone number, educational background, academic performance data, professional information, and payment details.

Information We Collect

Information You Provide

We collect personal information when you access our website or use our tutoring services, including:

  • Identifiers: Full name, email address, phone number, mailing address, account credentials, and IP address

  • Educational Information: Medical school attended, graduation dates, USMLE/COMLEX scores, target exam dates, study materials used, academic performance history, and learning objectives

  • Professional Information: Medical specialty interests, residency program information, licensing exam requirements, and career goals

  • Commercial Information: Service packages purchased, payment history, session attendance records, and billing preferences

  • Communication Records: Session recordings (when permitted), chat or call transcripts, email correspondence, text messages, and WhatsApp communications

  • Performance Analytics: Practice test scores, study progress metrics, topic mastery levels, learning patterns, and AI-generated personalized recommendations

Information Collected Automatically

Our systems automatically collect certain information during your use of our Service:

  • Internet Activity: Browsing behavior, page views, search terms, clickstream data, and time spent on different sections

  • Device Information: Browser type, operating system, device identifiers, screen resolution, and technical capabilities

  • Geolocation Data: General location information based on IP address for service customization and security purposes

  • Cookies and Tracking: Session identifiers, preference settings, and website functionality data through cookies and similar technologies

How We Use Your Information

Primary Service Delivery

We process your personal information for the following educational and business purposes:

  • Tutoring Services: Deliver personalized medical exam preparation, match you with appropriate physician tutors, schedule sessions, and provide study materials

  • AI-Enhanced Learning: Generate customized study plans, identify knowledge gaps, create personalized practice questions, and optimize learning progression using machine learning algorithms

  • Communication: Respond to inquiries, provide customer support, send service-related notifications, and facilitate tutor-student interactions

  • Performance Tracking: Monitor academic progress, analyze study effectiveness, provide score predictions, and deliver performance feedback

Business Operations

  • Service Improvement: Analyze usage patterns, develop new educational content, enhance our AI algorithms, and improve user experience

  • Security and Compliance: Protect against fraud, ensure platform security, verify user identity, and maintain regulatory compliance

  • Marketing Communications: Send promotional materials, educational newsletters, and service updates to users who have consented to receive such communications

Information Sharing and Disclosure

Third-Party Service Providers

We share personal information with trusted service providers who assist in delivering our services:

  • Payment Processors: PayPal, Squarespace Payments, and other payment providers process your financial information to complete transactions

  • Technology Platforms: Video conferencing services (Google Meet, Zoom, Microsoft Teams) facilitate tutoring sessions, subject to their respective privacy policies

  • Cloud Storage: Secure cloud services store educational content and session data with appropriate data protection agreements

  • Analytics Providers: Google Analytics and similar services help us understand website usage patterns

Legal Requirements and Safety

We may disclose personal information when required by law or to protect safety:

  • Comply with court orders, subpoenas, or other legal processes

  • Respond to government investigations or regulatory requests

  • Protect our rights, property, or safety, or that of our users or third parties

  • Enforce our terms of service or investigate potential violations

We do not sell, rent, or trade your personal information for monetary consideration. We may share aggregated, de-identified statistical information that cannot reasonably be used to identify individual users.

Your Privacy Rights and Choices

Marketing Communications Control

You can control marketing communications through multiple methods:

  • Email Unsubscribe: Follow the "Unsubscribe" link in any promotional email

  • Account Settings: Manage communication preferences in your user profile on our website

  • Direct Request: Contact us at information@medboardtutors.com to update your preferences

You will continue to receive service-related communications necessary for your tutoring services even if you opt out of marketing messages.

California Consumer Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

  • Right to Know: Request details about what personal information we collect, use, and share

  • Right to Delete: Request deletion of your personal information, subject to certain exceptions

  • Right to Opt-Out: We do not sell personal information, but you can request to opt out of any future sales

  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please submit a request through our website's contact form or email us at information@medboardtutors.com. We will verify your identity and respond within 45 days.

Data Security and Retention

Security Measures

We implement industry-standard security practices to protect your personal information:

  • Encryption: All data transmissions use SSL/TLS encryption, and sensitive data is encrypted at rest

  • Access Controls: Multi-factor authentication and role-based access restrictions limit data access to authorized personnel

  • Security Monitoring: Regular security assessments, penetration testing, and incident response procedures

  • Staff Training: All employees receive privacy and security training with confidentiality agreements

We cannot guarantee absolute security due to the inherent risks of internet transmission and electronic storage. We encourage you to use strong passwords and secure internet connections when accessing our services.

Data Retention Periods

We retain personal information based on data type and business needs:

  • Active Account Data: Stored while your account remains active and for legitimate business purposes

  • Educational Performance Data: Retained for 3 years after service completion to support continued learning and verification needs

  • Financial Transaction Data: Maintained for 7 years for tax and accounting purposes

  • Communication Records: Stored for 2 years for quality assurance and dispute resolution

  • Marketing Data: Retained until you opt out or request deletion

You may request earlier deletion of your data, subject to legal and contractual obligations.

Cookies and Online Tracking

We use cookies and similar technologies to:

  • Store user preferences and session information

  • Analyze website traffic and user behavior

  • Customize content and advertisements

  • Enable essential website functionality

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We honor "Do Not Track" signals where technically feasible.

Third-party cookies from Google Analytics, advertising networks, and social media platforms may be present on our website. Please refer to their respective privacy policies for details on their data collection and processing practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through email, website notices, or other appropriate communication methods. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Medical Education Industry Commitments

As a medical education service provider, we recognize the professional sensitivity of your data and maintain enhanced privacy standards:

  • We align our practices with medical professional ethics regarding confidentiality

  • Educational performance data is treated with the same sensitivity as clinical training records

  • We support your professional development while protecting your privacy throughout your medical career

Contact Information

For privacy-related questions, requests, or concerns:
MedBoardTutors
Email: information@medboardtutors.com
Phone: 1-269-598-0015
Mailing Address: 1815 John F Kennedy Blvd, Philadelphia, PA 19103, United States